Delivery Delays
Orders are usually shipped in 3-4 days after the money are picked up and the usually delivery time is 3-4 weeks.
There are a couple of situations that cause possible delivery delays. One factor is international shipment which normally passes through the local and national postal service in the country of origin, then export, as well as shipment transfer through ports of exit, transit to destination country with international postal service, import in destination country (customs clearance), and finally the local and national postal service in the destination country. Each of these steps has an impact on the delivery time. Inefficiency or temporary inactivity during one step is enough to extend delivery time over the usual.
Holidays are another factor that can cause delays- if you are ordering an international shipment, countries that it may pass through can recognize federal holidays that yours may not.
We do not take any responsibility for delays caused by factors that are not under our control.
Seizure
We have a very high rate of successful deliveries (95 %+) and a resend policy based on a seizure letter. In the unlikely event that if your package is detained by customs, Ivitamins will reship your full order to a new address, upon the customers presentation of the original seizure letter in the original envelope it came in. This means you need to keep both letter and envelope. We need you to take some photos of the letter (also pictures of the envelope) with a digital camera then send us by e-mail.
DO NOT SCAN, I need to see the customs watermark.
My firewall allow only: jpg, jpeg, be sure you dont send other type of attachments or I will don’t receive them.
Any package from overseas can be opened and inspected for any reason. Ivitamins will not refund any orders that have been detained by customs, nor will resend to the same address that has had a package detained already.
Resend policy
We have only a resend policy based on a seizure letter.
DAMAGED ITEMS: When you receive your package and you find damaged products or different or less products that you ordered please take some pictures with your camera and send us by email in jpg or jpeg format. We replace only packages that look real before you opened and removing from original package. Once you unwrapped everything is no use to make any picture because we will not take them in consideration.
My firewall allow only: jpg, jpeg, be sure you dont send other type of attachments or I will dont receive them. Scans are not accepted. |
